[쿠팡] Cs 정책 운영관리 담당자 (cs Retail)

Coupang Inc

Seoul, South Korea
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Customer voc analysis
Program proposal
System and policy improvement
** Coupang Inc is seeking a Customer Service Policy Operations Manager to enhance customer experience through effective management of CS policies and processes. The role requires strong communication skills, a customer-centric mindset, and experience in customer service or data analysis. **

Job Summary

  • Coupang exists to realize customer delight, leading innovation across the commerce industry with a singular focus on making customers' shopping, dining, and daily lives more convenient.
  • The CS policy team establishes CS policies and processes to provide the best customer experience for Rocket Delivery service users, analyzing customer VOC to resolve issues and proposing customer-centric programs.
  • The role involves resolving Rocket Delivery issues through FEM tickets, managing knowledge guides for swift and consistent customer inquiry resolution, reviewing CS policies, and analyzing customer VOC for experience improvement.

Matching Summary

Match Score: 75

** Coupang Inc is seeking a Customer Service Policy Operations Manager to enhance customer experience through effective management of CS policies and processes. The role requires strong communication skills, a customer-centric mindset, and experience in customer service or data analysis. **

Skills & Requirements

Must-have

  • Customer VOC analysis
  • Program proposal
  • System and policy improvement
  • FEM ticket resolution
  • Knowledge guide management

Nice-to-have

  • Customer-centric mindset
  • Proactive and adaptable
  • Passionate and driven
  • Problem-solving curiosity
  • Entrepreneurial spirit

Key Requirements

  • 2 years customer service experience
  • Data analysis project experience
  • Customer service major or certification
  • Advanced Excel skills

Work Rights

Not specified

Tailored Resume

Cover Letter