Field Services Sme(subject Matter Expert)

Unisys UK

Canberra, Australia
Technical support and troubleshooting
System installation and maintenance
Problem management and root cause analysis
This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to clients within the Australian Government

Job Summary

  • This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to clients within the Australian Government.
  • A core responsibility is to champion problem management by identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions that enhance service reliability and efficiency.
  • You will mentor and develop junior engineers, fostering a culture of innovation and continuous learning while ensuring exceptional customer care.

Matching Summary

This role will serve as a Subject Matter Expert, leading the delivery of high-quality technical support and services to clients within the Australian Government.

Skills & Requirements

Must-have

  • Technical support and troubleshooting
  • System installation and maintenance
  • Problem management and root cause analysis
  • Support corporate Windows environment
  • Network triaging and fault diagnostics
  • On-site client IT infrastructure support

Nice-to-have

  • Mentoring and developing junior engineers
  • Driving continuous improvement initiatives
  • Collaborative and independent work experience
  • Motivated and enthusiastic attitude

Key Requirements

  • NV2 AGSVA security clearance mandatory
  • NV1 Security Clearance required
  • Driver's License required
  • Proven experience in deskside support environment
  • Relevant IT degree or related field
  • Industry certifications highly regarded

Work Rights

NV2 AGSVA security clearance required

Tailored Resume

Cover Letter