As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
As the Customer Banking Specialist in our Highpoint Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs.
Support customers with enquiries, maintenance on accounts and process applications for credit products.
Matching Summary
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
exceptional customer service delivery
articulate financial terms clearly
ask the right questions
champion processes and procedures
work in a busy retail environment
Nice-to-have
financial services or hospitality experience
holistic customer solutions
genuine interest in career growth
improve financial wellbeing
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to ask the right questions
Ability to work in a busy, commercial and driven retail environment