This role is critical to our dealership’s success, serving as the first point of contact for many customers and generating sales and service appointments
Job Summary
This role is critical to our dealership’s success, serving as the first point of contact for many customers and generating sales and service appointments.
Key responsibilities include responding promptly to inquiries via multiple channels, scheduling appointments, following up with prospects, and coordinating with sales and service teams.
The company offers competitive pay with bonus opportunities, comprehensive benefits including medical, dental, vision, 401(k), and employee stock purchase plan, along with wellness programs and vehicle discounts.
Matching Summary
This role is critical to our dealership’s success, serving as the first point of contact for many customers and generating sales and service appointments.
Salary
Base: $20.00/hour; Bonus/Equity: bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Wellness Programs
Skills & Requirements
Must-have
Respond to inbound inquiries
Schedule and confirm appointments
Maintain accurate customer records
Meet performance goals
Deliver exceptional customer service
Nice-to-have
Enjoy helping people
Thrive in fast-paced environment
Positive attitude
Bilingual (Spanish) is a plus
Key Requirements
Previous BDC, call center, dealership, or customer service experience preferred
Strong phone and communication skills
Comfortable working with CRM systems
Strong organizational skills
Ability to multitask
High School graduate or equivalent, 18 years or older