Planning & Performance Staff

UOB

Jakarta Selatan, Indonesia
Queue & service level monitoring
Real time adherence monitoring
Call listening / shadowing
UOB is a leading bank in Asia with a global network

Job Summary

  • UOB is a leading bank in Asia with a global network.
  • The role involves monitoring call metrics and real-time adherence.
  • UOB values long-term success and teamwork in its culture.

Matching Summary

UOB is a leading bank in Asia with a global network.

Skills & Requirements

Must-have

  • Queue & Service Level monitoring
  • Real Time Adherence monitoring
  • Call Listening / Shadowing

Nice-to-have

  • Interactive communication skills
  • Team collaboration
  • Problem-solving abilities

Key Requirements

  • Experience in call center operations
  • Ability to analyze call data
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter