Gbs Cs Operation Supervisor

Jobs Ups

Not specified
Monitor day-to-day operations
Analyze production and quality
Manage department staff
The Gbs Cs Operation Supervisor position at UPS involves overseeing contact center operations, focusing on performance analysis and customer satisfaction. The role requires strong leadership skills, attention to detail, and a background in managing customer relationships

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

Match Score: 85

The Gbs Cs Operation Supervisor position at UPS involves overseeing contact center operations, focusing on performance analysis and customer satisfaction. The role requires strong leadership skills, attention to detail, and a background in managing customer relationships.

Skills & Requirements

Must-have

  • Monitor day-to-day operations
  • Analyze production and quality
  • Manage department staff
  • Handle escalated customer calls
  • Ensure customer experience quality

Nice-to-have

  • Cultivate skills and take to next level
  • Innovative possibilities
  • Rewarding culture
  • Work with talented teams

Key Requirements

  • Bachelor’s Degree or International equivalent
  • Experience managing customer relationships
  • Experience supervising others
  • Experience using Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter