Guest Services Manager

Four Seasons Hotels Ltd

Chicago, Illinois, United States
Base: $75,000 - $80,000; bonus/equity: eligible fo...
3-5 years relevant work experience
Valid driver's license required
Strong team building and leadership skills
The role involves managing the hotel lobby and arrival/departure experience while ensuring consistency across Guest Services standards

Job Summary

  • The role involves managing the hotel lobby and arrival/departure experience while ensuring consistency across Guest Services standards.
  • Candidates must demonstrate strong foundational knowledge of team building, fostering an environment of trust, collaboration, and open communication.
  • The position offers competitive wages, comprehensive benefits including medical and dental, and eligibility for an annual incentive program.

Matching Summary

The role involves managing the hotel lobby and arrival/departure experience while ensuring consistency across Guest Services standards.

Salary

Base: $75,000 - $80,000; Bonus/Equity: Eligible for Annual Incentive Program; Benefits: Medical, Dental, Vision, Retirement Plan, Paid Time Off

Skills & Requirements

Must-have

  • 3-5 years relevant work experience
  • Valid Driver's License required
  • Strong team building and leadership skills
  • Knowledge of hotel computer systems
  • Ability to handle guest complaints

Nice-to-have

  • Strategic business acumen
  • Excellent communication skills
  • Self-driven professional attitude
  • Multi-tasking in fast-paced environment
  • Community relationship cultivation

Key Requirements

  • 3-5 years of relevant work experience
  • Valid Driver's License
  • Work authorization for the U.S.

Work Rights

Must have valid work authorization for the U.S.

Tailored Resume

Cover Letter