Customer Service Manager - Chadstone

The Good Guys

Chadstone, Victoria, Australia
Competitive remuneration; generous sales commissio...
On-site
Coach and develop warehouse teams
Manage warehouse inventory management processes
Ensure compliance with legislative requirements
The Good Guys is seeking a Customer Service Manager for their Chadstone location, focusing on delivering exceptional customer experiences and overseeing operational excellence. The role requires strong leadership skills to coach teams, manage inventory, and ensure compliance while fostering a positive store atmosphere

Job Summary

  • The role involves leading the delivery of exceptional customer experiences by overseeing operational execution and driving service excellence across the store.
  • Candidates will be responsible for coaching and developing warehouse and customer service teams while ensuring all compliance and legislative requirements are met.
  • The company offers competitive remuneration including potential sales commissions, comprehensive training programs, and access to benefits through the broader JB Hi-Fi Group.

Matching Summary

Match Score: 85

The Good Guys is seeking a Customer Service Manager for their Chadstone location, focusing on delivering exceptional customer experiences and overseeing operational excellence. The role requires strong leadership skills to coach teams, manage inventory, and ensure compliance while fostering a positive store atmosphere.

Salary

Competitive remuneration; Generous sales commission and other fantastic incentives; Not specified base amount

Skills & Requirements

Must-have

  • Coach and develop warehouse teams
  • Manage warehouse inventory management processes
  • Ensure compliance with legislative requirements
  • Resolve customer complaints and queries
  • Monitor store activities against SOPs

Nice-to-have

  • Fast paced and exciting environment
  • Diversity and creativity valued
  • Commitment to sustainability goals
  • Flexible working models available
  • Generous sales commission incentives

Key Requirements

  • Experience in retail operations management
  • Knowledge of warehouse inventory systems
  • Ability to enforce compliance standards

Work Rights

Not specified

Tailored Resume

Cover Letter