Job Summary

• Drive and support Dealer Product Problem Management process, including proactively identifying and resolving complex technical product issues, failure analysis, and communicating with engineering.
• Regularly interface with dealers and customers to minimize the commercial impact of customer complaints, ensure customers receive fair value, and promote additional customer touch points and future sales.
• This role travels frequently to dealer locations (50-70%) in Arkansas, Louisianna, and Mississippi, with a company vehicle and cell phone stipend provided.

Matching Summary

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, Health Lifestyle Programs, EAP, Voluntary Benefits, Career Development, Disability, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Key Requirements

• Extensive problem-solving skills
• Extensive service excellence and customer focus
• Extensive product technical knowledge
• Construction equipment/heavy machinery experience
• Effective communication

Work Rights