Product Manager - Customer Support Experience Voice
Bankwest
Contact centre technologies (chat, messaging, voice)
Leveraging ai and gen ai
Strong analytical skills
The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement
Job Summary
The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.
You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
Bankwest advocates and facilitates a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation.
Matching Summary
The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.
Skills & Requirements
Must-have
Contact centre technologies (chat, messaging, voice)
Leveraging AI and Gen AI
Strong analytical skills
Stakeholder management skills
Agile methodology experience
Nice-to-have
Inclusive team culture
Collaboration and innovation
Customer-centric approach
Diversity of thought and ideas
Rapid iteration and moving quickly
Key Requirements
Experience with contact centre technologies
Experience leveraging AI and Gen AI
Strong analytical skills
Strong stakeholder management skills
Understanding of product implementation impacts
Agile methodology experience
Excellent planning, organisational and time management skills