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BrightLocal is seeking a Cb Operations Manager for their Valencia, Philippines office to lead and optimize a team dedicated to Citation Building. The ideal candidate will have extensive experience in BPO or digital marketing operations, focusing on performance metrics and team management.
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Job Summary
The Department Manager provides strategic and tactical leadership for a dedicated operational niche, translating high-level site strategies into flawless floor-level execution.
You are responsible for directing and mentoring a team of Supervisors, ensuring your specific department consistently shatters its performance metrics, SLAs, and quality benchmarks.
By optimizing internal workflows and fostering tight cross-departmental collaboration, you ensure your niche operates as a highly efficient, high-morale pillar of BrightLocal Philippines.
Matching Summary
Match Score: 75
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BrightLocal is seeking a Cb Operations Manager for their Valencia, Philippines office to lead and optimize a team dedicated to Citation Building. The ideal candidate will have extensive experience in BPO or digital marketing operations, focusing on performance metrics and team management.
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Skills & Requirements
Must-have
strategic and tactical leadership
performance metrics
workflow optimization
cross-departmental collaboration
process innovation
data-driven insights
Nice-to-have
high-morale pillar
flawless floor-level execution
shatters performance metrics
elite average quality scores
Key Requirements
Bachelor’s degree in Business Administration, Operations Management, or related field; OR equivalent progressive Management experience
Minimum of 5 years of total experience in a BPO, digital marketing, or tech operations environment
Strict minimum of 3 years of direct supervisory/team lead experience managing performance metrics