The role involves managing a group of Technical Support Engineers to ensure successful customer experiences with product implementation and infrastructure issues
Job Summary
The role involves managing a group of Technical Support Engineers to ensure successful customer experiences with product implementation and infrastructure issues.
Candidates must provide in-depth expert technical support and troubleshoot complex issues related to virtualization software, operating systems, and networks.
The position requires maintaining strong customer rapport while monitoring ticket queues for strict SLA compliance and acting as a point of contact for high-priority escalations.
Matching Summary
The role involves managing a group of Technical Support Engineers to ensure successful customer experiences with product implementation and infrastructure issues.