Job Summary

• This position is broad and encompasses the entire resident experience from making initial reservations while staying in line with the rental property agreement, welcoming owners back to the location, making arrangements for day trips, transportation, and restaurant reservations etc.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• As our hotel is open 24/7, 365 days a year, we expect Front Desk Supervisor to be flexible in working mornings, evenings, weekends, and holidays.

Matching Summary

Salary

Base: $26.00 - $27.80; Bonus/Equity: Not specified; Benefits: Leisure benefit (ski pass or leisure allowance), Access to affordable shared staff accommodation, Employee theme recognition days and events, Complimentary meal per shift, Paid time off, Excellent training and development program, Discovery Nights at Four Seasons worldwide

Skills & Requirements

Key Requirements

• Supervisor experience preferred
• Fluent English (written, spoken and reading)
• Strong computer skills, including a knowledge of Opera
• Ability to work in Canada

Work Rights