As Mento's first Account Manager, you'll partner directly with the VP of Customer Experience to support the full partner lifecycle – from implementation through renewal and expansion
Job Summary
As Mento's first Account Manager, you'll partner directly with the VP of Customer Experience to support the full partner lifecycle – from implementation through renewal and expansion.
You'll be the primary point of contact for partners and members, managing relationships and ensuring seamless execution across teams.
We work hard to foster a workplace built around trust, respect, collaboration, and having fun.
Matching Summary
As Mento's first Account Manager, you'll partner directly with the VP of Customer Experience to support the full partner lifecycle – from implementation through renewal and expansion.
Skills & Requirements
Must-have
Client/partner relationship management
Operational mindset
Communication and coordination
Partner lifecycle support
Cross-functional collaboration
Partner-facing documentation
Nice-to-have
Customer-first mindset
Building trust and credibility
Team player with high ownership
Technical and tool-savvy
Key Requirements
2-3 years in customer success, account management, or client services