Systems Administrator - Unified Communications

University Of Massachusetts

Lowell, MA, US
Base: $72,170 minimum; quartile 25th: $82,093; mid...
On-site
Enterprise voip and unified communications systems
Session border controllers (sbcs) and sip trunking
Virtualization platforms vmware vsphere or hyper-v
This role serves as the primary owner of the university's enterprise telephony and unified communications infrastructure while ensuring operational stability

Job Summary

  • This role serves as the primary owner of the university's enterprise telephony and unified communications infrastructure while ensuring operational stability.
  • The Systems Administrator is responsible for maintaining critical voice platforms including Session Border Controllers, VoIP systems, and E911 compliance.
  • Candidates must be capable of diagnosing complex issues across a multi-vendor environment and participating in the on-call rotation to support campus stakeholders.

Matching Summary

This role serves as the primary owner of the university's enterprise telephony and unified communications infrastructure while ensuring operational stability.

Salary

Base: $72,170 minimum; Quartile 25th: $82,093; Midpoint: $92,017

Skills & Requirements

Must-have

  • Enterprise VoIP and unified communications systems
  • Session Border Controllers (SBCs) and SIP trunking
  • Virtualization platforms VMware vSphere or Hyper-V
  • Windows Server and Linux systems administration
  • Active Directory, DNS, DHCP, and authentication services
  • E911 regulatory compliance and emergency communications
  • Multi-vendor infrastructure troubleshooting

Nice-to-have

  • Higher education sector experience preferred
  • Microsoft Teams Voice and FreePBX knowledge
  • Infrastructure automation and scripting skills
  • Enterprise storage and backup platform experience
  • Disaster recovery testing and high-availability design
  • Industry-recognized UC or virtualization certifications

Key Requirements

  • Bachelor's degree with 1-3 years experience OR Associate's with 2-5 years OR High School with 4-7 years
  • Minimum 3+ years of experience in enterprise systems administration within IT
  • Experience administering enterprise VoIP, SIP, SBCs, and carrier trunking services
  • Proficiency with Windows Server environments and foundational Linux knowledge
  • Understanding of telephony architecture, dial plans, and call routing logic

Work Rights

Not specified

Tailored Resume

Cover Letter