It Field Systems Technician I

Imafinancialgroup

Charlotte, NC, United States
Not specified; annual performance bonus available;...
On-site
2-3 years itil-aligned service management experience
4-5 years microsoft desktop os and application experience
Comptia a+ certification or equivalent work experience
The role requires supporting end users by testing, diagnosing, and resolving desktop hardware, operating system, and application problems

Job Summary

  • The role requires supporting end users by testing, diagnosing, and resolving desktop hardware, operating system, and application problems.
  • Candidates must act as the single point of contact for issue resolution, managing tickets in the Help Desk system and escalating incidents when necessary.
  • The company offers a robust benefits package including an annual performance bonus, stock purchase plan, and various health and wellness programs.

Matching Summary

The role requires supporting end users by testing, diagnosing, and resolving desktop hardware, operating system, and application problems.

Salary

Not specified; Annual Performance Bonus available; Stock Purchase Plan available

Skills & Requirements

Must-have

  • 2-3 years ITIL-aligned service management experience
  • 4-5 years Microsoft desktop OS and application experience
  • CompTIA A+ Certification or equivalent work experience
  • End user desktop and hardware problem resolution
  • User account creation and administration experience

Nice-to-have

  • CompTIA Network+ Certification preferred
  • Strong focus on customer service excellence
  • Experience with audio/visual technologies
  • Ability to collaborate in a highly team-oriented environment
  • Subject matter expertise in Microsoft Office 365

Key Requirements

  • Associate degree preferred
  • 4-5 years equivalent work experience in computer technology fields
  • CompTIA A+ Certification required
  • 4-5 years experience in service desk or help desk environment
  • 4-5 years user account creation and administration experience

Work Rights

Not specified

Tailored Resume

Cover Letter