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Mastercard is seeking a Staffing Operations Manager to oversee global staffing operations, ensuring accurate data management and efficient staffing actions. The role requires strong project management skills, a data-driven mindset, and the ability to influence across teams to optimize staffing processes.
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Job Summary
The Staffing Operations Manager serves as the global coordination point ensuring accurate workforce data and reliable utilization visibility.
This role drives the end-to-end staffing operations model by designing processes, mapping handoffs, and standardizing tools across three time zones.
The position requires leading weekly staffing enablement rhythms and coordinating AI-enabled capabilities to improve speed, accuracy, and utilization.
Matching Summary
Match Score: 75
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Mastercard is seeking a Staffing Operations Manager to oversee global staffing operations, ensuring accurate data management and efficient staffing actions. The role requires strong project management skills, a data-driven mindset, and the ability to influence across teams to optimize staffing processes.
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Skills & Requirements
Must-have
6-10 years resource management experience
Global process ownership and RACI definition
Advanced Excel and BI storytelling skills
Project management and self-starter capability
Utilization governance and capacity stabilization
Nice-to-have
Lean Six Sigma or continuous improvement background
Experience with enterprise staffing platforms
Basic SQL knowledge for data analysis
AI curiosity and pragmatic implementation focus
Strong facilitation across regions and product lines
Key Requirements
6-10 years in resource management or PMO roles
Formal project management experience required
Proven ability to run global programs with minimal direction