Quality Assurance Analyst-voice

Accenture

Not specified
Ms excel proficiency
Analytical ability
Compliance analysis skills
Accenture is seeking a Quality Assurance Analyst with 3 to 5 years of experience in audit, QA, or compliance environments. The role focuses on conducting operational audits, ensuring compliance, and recommending process improvements, requiring strong analytical and reporting skills

Job Summary

  • The role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology.
  • Key responsibilities include identifying compliance gaps, recommending process improvements, and supporting transformation initiatives.
  • Candidates must possess strong analytical abilities and a deep understanding of quality culture to foster governance and contribute to insights.

Matching Summary

Match Score: 75

Accenture is seeking a Quality Assurance Analyst with 3 to 5 years of experience in audit, QA, or compliance environments. The role focuses on conducting operational audits, ensuring compliance, and recommending process improvements, requiring strong analytical and reporting skills.

Skills & Requirements

Must-have

  • MS Excel proficiency
  • Analytical ability
  • Compliance analysis skills
  • Process review experience

Nice-to-have

  • Strong reporting skills
  • Understanding of quality culture
  • Cross-functional coordination
  • Kaizen continuous improvement

Key Requirements

  • Any Graduation degree required
  • 3 to 5 years of experience
  • Experience in audit, QA, or compliance environments

Work Rights

Not specified

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