Mex Anfitrion Digital

Santander

Mexico, MX
Knowledge of digital banking channels
Customer flow management skills
Empathy and effective communication
The role serves as the primary face of the institution, requiring impeccable image and empathetic communication to guide customers toward digital channels

Job Summary

  • The role serves as the primary face of the institution, requiring impeccable image and empathetic communication to guide customers toward digital channels.
  • Responsibilities include managing customer flow, profiling clients to identify needs, and actively promoting the use of alternative channels like SuperMóvil and Santander Web.
  • The position requires ensuring operational security, maintaining equipment functionality, and driving customer acquisition through digital account openings and payroll portability.

Matching Summary

The role serves as the primary face of the institution, requiring impeccable image and empathetic communication to guide customers toward digital channels.

Skills & Requirements

Must-have

  • Knowledge of digital banking channels
  • Customer flow management skills
  • Empathy and effective communication
  • Understanding of self-service operations
  • Ability to promote digital adoption

Nice-to-have

  • Strong sales orientation for cross-selling
  • Experience with conflict resolution
  • Proactive problem-solving attitude
  • High attention to detail in security
  • Team collaboration capabilities

Key Requirements

  • Knowledge of bank products and services
  • Security and confidentiality compliance
  • Operational contingency planning experience

Work Rights

Not specified

Tailored Resume

Cover Letter