Director, Claims Operations (field)

Usaajobs

Texas, US
Base: $143,320 - $273,930; bonus/equity: not speci...
**
8 years of customer service experience
6 years of p&c experience
4 years in claims management
** USAA is seeking a Director of Claims Operations to oversee auto, property, and other claims service teams, ensuring compliance with regulations and driving operational excellence. The role requires significant experience in claims operations and leadership, with an emphasis on delivering exceptional member experiences. This fully remote position is open to applicants residing in Texas or Colorado. **

Job Summary

  • At USAA, our mission is to empower our members to achieve financial security through exceptional service and trusted advice.
  • As a Director of Claims Operations, you will manage member service teams responsible for delivering business results.
  • USAA offers best-in-class benefits to support employee wellness and professional goals.

Matching Summary

Match Score: 75

** USAA is seeking a Director of Claims Operations to oversee auto, property, and other claims service teams, ensuring compliance with regulations and driving operational excellence. The role requires significant experience in claims operations and leadership, with an emphasis on delivering exceptional member experiences. This fully remote position is open to applicants residing in Texas or Colorado. **

Salary

Base: $143,320 - $273,930; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision plans

Skills & Requirements

Must-have

  • 8 years of customer service experience
  • 6 years of P&C experience
  • 4 years in claims management

Nice-to-have

  • Strong analytical skills
  • Experience leading claims operations
  • Ability to inspire high-performance teams

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3 years of direct team lead experience
  • ICAR Pro Level III designation preferred

Work Rights

Not specified

Tailored Resume

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