Base: $15 - $17 usd ph; bonus/equity: not specifie...
On-site
Proven customer service experience
Front-line leadership skills
Fast-paced environment adaptability
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $15 - $17 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Fast-paced environment adaptability
Strong organizational abilities
Fitness management software proficiency
Nice-to-have
Hospitality industry background
Social media platform knowledge
Empathy and solution-oriented mindset
Team motivation and development
Personalized member outreach
Key Requirements
Must pass background check
Obtain CPR certification within 30 days
Complete EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs routinely
Experience in fitness or hospitality industry preferred