As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs and provide holistic solutions including home loans, business banking, and financial advice.
The role involves supporting customers with enquiries, processing credit applications, completing financial health checks, and championing the bank's processes and risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Effective communication skills
Risk-adverse culture adherence
Ability to work in busy retail environment
Nice-to-have
Problem solving skills
Interest in financial wellbeing
Ability to educate customers on digital banking
Integrity and customer-centric approach
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for Wednesday to Friday 12pm-4pm roster