Base: $95,000 - $105,000 cad; bonus/equity: not sp...
Hybrid
Guest recognition processes
Golden platform optimization
On-property training delivery
The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties
Job Summary
The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties.
This position provides operational training and leadership across all properties to ensure a consistent, exceptional guest experience.
The role is designed for a highly motivated leader who can drive excellence in guest recognition on property, optimize the Golden platform, and support properties in delivering truly personalized service.
Matching Summary
The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties.
Salary
Base: $95,000 - $105,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Guest recognition processes
Golden platform optimization
On-property training delivery
Performance monitoring and coaching
Adult learning principles
Nice-to-have
Structured and strategic thinker
Continuous improvement mindset
Situational sensitivity
Adaptability to evolving expectations
Key Requirements
Minimum 5+ years in luxury hotel operations
Bachelor's degree preferred
Proven experience in learning needs assessment
Skilled in designing and delivering adult learning programs
Proficient in Rooms Division and guest management systems
Willingness to travel internationally (approx. 30%)