Tusker Delivery Management Advisor - Watford

Lloyds Banking Group

Watford, United Kingdom
Base: £30,609 rising to £31,809 as of april 2,026;...
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Experience with inbound and outbound interactions
Ability to manage driver expectations
Strong verbal and written communication skills
** Lloyds Banking Group is seeking a Delivery Management Advisor for their Watford location, with a focus on providing excellent customer service to drivers awaiting their new cars. The role requires strong communication and organizational skills, with a commitment to exceeding performance targets. **

Job Summary

  • The role involves managing the delivery process by liaising with dealers to support drivers awaiting their new cars.
  • Candidates must demonstrate accountability for work and service, striving to exceed KPIs and SLAs while delivering difficult messages professionally.
  • The company offers a generous pension contribution of up to 15%, an annual performance-related bonus, and share schemes.

Matching Summary

Match Score: 75

** Lloyds Banking Group is seeking a Delivery Management Advisor for their Watford location, with a focus on providing excellent customer service to drivers awaiting their new cars. The role requires strong communication and organizational skills, with a commitment to exceeding performance targets. **

Salary

Base: £30,609 rising to £31,809 as of April 2026; Bonus/Equity: Annual performance-related bonus; Benefits: Up to 15% pension contribution, share schemes, 22 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Experience with inbound and outbound interactions
  • Ability to manage driver expectations
  • Strong verbal and written communication skills
  • First contact resolution experience
  • Hybrid working pattern availability

Nice-to-have

  • Proactive problem-solving attitude
  • Team training assistance capability
  • Passion for sustainable mobility
  • Inquisitive nature regarding context
  • Conflict handling confidence

Key Requirements

  • Experience resolving complaints and difficult enquiries
  • High accuracy levels and attention to detail
  • Flexibility to work hybrid schedule in Watford

Work Rights

Not specified

Tailored Resume

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