Customer Care Specialist - Contact Centre

23

Wyong, NSW, Australia
Penalty rates: 20% after 8pm; 50% on weekends; ben...
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Minimum 6 months customer service experience
Full availability for rotating roster including weekends
Confident verbal and written communication skills
** ING is seeking a Customer Care Specialist for their Wyong Contact Centre, focusing on delivering exceptional customer service within a supportive and inclusive team environment. The role offers full-time hours with a hybrid work model after initial training, appealing to those with customer-centric experience and strong communication skills. **

Job Summary

  • Join the ING 2026 Australia 'Team of The Year' as a Customer Care Specialist helping customers with everyday banking needs.
  • The role involves working on a 7-day rotating roster with full availability required between 8:00am and 8:30pm, including weekend shifts.
  • Employees enjoy a hybrid working environment post-training with two days per week from home, plus penalty rates and generous employee benefits.

Matching Summary

Match Score: 75

** ING is seeking a Customer Care Specialist for their Wyong Contact Centre, focusing on delivering exceptional customer service within a supportive and inclusive team environment. The role offers full-time hours with a hybrid work model after initial training, appealing to those with customer-centric experience and strong communication skills. **

Salary

Penalty rates: 20% after 8pm; 50% on weekends; Benefits: Annual rest day, income protection insurance, EAP, parking, loan discounts

Skills & Requirements

Must-have

  • Minimum 6 months customer service experience
  • Full availability for rotating roster including weekends
  • Confident verbal and written communication skills

Nice-to-have

  • Previous call centre experience
  • Resilient and patient customer service style
  • Comfortable learning new systems and technology

Key Requirements

  • Minimum 6 months work experience in fast paced environments
  • Commitment to attend full-time Monday to Friday induction program
  • Availability for at least one weekend shift per week

Work Rights

Locals preferred (implied)

Tailored Resume

Cover Letter