Manager, Analytics And Optimization - Client Care

Chanel

Piscataway, New Jersey, US
Base: $89,000 - $107,000; bonus/equity: bonus pote...
Fully remote
Client care reporting and analytics
Kpis, metrics, and data definitions
Operational insight
CHANEL is seeking an Analytics and Optimization Manager to strengthen and scale Client Care through rigorous reporting, advanced analytics, and selective use of automation and AI

Job Summary

  • CHANEL is seeking an Analytics and Optimization Manager to strengthen and scale Client Care through rigorous reporting, advanced analytics, and selective use of automation and AI.
  • This role owns Client Care reporting and analytics foundations while progressively identifying where automation and AI can enhance accuracy, speed, and decision-making.
  • Chanel offers a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.

Matching Summary

CHANEL is seeking an Analytics and Optimization Manager to strengthen and scale Client Care through rigorous reporting, advanced analytics, and selective use of automation and AI.

Salary

Base: $89,000 - $107,000; Bonus/Equity: Bonus potential; Benefits: Benefits and perks

Skills & Requirements

Must-have

  • Client Care reporting and analytics
  • KPIs, metrics, and data definitions
  • operational insight
  • Salesforce, Power BI, Excel
  • contact center operations

Nice-to-have

  • AI and automation use cases
  • data storytelling
  • continuous improvement mindset
  • thoughtful and pragmatic approach to automation

Key Requirements

  • 3-5+ years in analytics, operations, or insights roles
  • Bachelor’s degree or equivalent experience
  • Experience in contact center, customer care, or service operations
  • Comfort working with large datasets
  • Ability to partner effectively with Tech teams

Work Rights

Not specified

Tailored Resume

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