高级经理, 服务运营

AIA Group

Shanghai, China
Health management service operations
Service process design and implementation
Complaint handling and management
The role is responsible for managing the operations of health management services within the Greater Health Service Implementation and Management Department, designing service processes, and ensuring smooth operational services

Job Summary

  • The role is responsible for managing the operations of health management services within the Greater Health Service Implementation and Management Department, designing service processes, and ensuring smooth operational services.
  • Responsibilities include developing operational work plans, management plans, and operating procedures for health management services, and supervising their implementation.
  • The position requires managing the overall establishment, training, motivation, and assessment of the operations team to enhance work enthusiasm and ensure daily health management services meet company requirements according to operational KPIs.

Matching Summary

The role is responsible for managing the operations of health management services within the Greater Health Service Implementation and Management Department, designing service processes, and ensuring smooth operational services.

Skills & Requirements

Must-have

  • Health management service operations
  • Service process design and implementation
  • Complaint handling and management
  • Team building and performance management
  • Customer satisfaction analysis

Nice-to-have

  • Innovative and results-oriented
  • Strong teamwork and communication
  • Proactive and responsible attitude

Key Requirements

  • Bachelor's degree in Clinical Medicine or above
  • 10+ years of experience in health management service operations and complaint handling
  • 5 years of experience in life insurance underwriting and policy preservation operations
  • Proficient in Office software (PPT, Word, Excel)

Work Rights

Not specified

Tailored Resume

Cover Letter