Tier 2 Technical Customer Support Associate (German speaker), Amazon Leo
Amazon
Cork, Ireland
On-site
German language proficiency
Tier 2 technical support experience
Customer escalation management
Amazon is seeking a Tier 2 Technical Customer Support Associate who is fluent in German and English to support its Amazon Leo initiative aimed at increasing global broadband access. The role involves resolving customer escalations, providing technical support, and collaborating with various teams to enhance customer experience
Job Summary
Amazon Leo aims to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit.
The role involves delivering timely and accurate technical support to customers across phone, email, and chat channels.
Candidates must be able to handle change easily, communicate professionally in German/French and English, and work rotational shifts including weekends and holidays.
Matching Summary
Match Score: 85
Amazon is seeking a Tier 2 Technical Customer Support Associate who is fluent in German and English to support its Amazon Leo initiative aimed at increasing global broadband access. The role involves resolving customer escalations, providing technical support, and collaborating with various teams to enhance customer experience.
Skills & Requirements
Must-have
German language proficiency
Tier 2 technical support experience
Customer escalation management
Rotational shift availability
Export control compliance
Nice-to-have
Critical thinking skills
Quick learner ability
Ambiguity handling
Knowledge base creation
Trend identification
Key Requirements
Fluency in German, French, and English
Willingness to work all shift patterns
Pass export control screenings based on citizenship
Work Rights
Contingent upon satisfactory completion of export control screenings based on nationality and citizenship