Join a team of SONG consultants who solve customer-facing challenges at clients spanning sales, service and marketing to accelerate business change
Job Summary
Join a team of SONG consultants who solve customer-facing challenges at clients spanning sales, service and marketing to accelerate business change.
Work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care to help clients become living businesses.
An opportunity to work on transformative projects with key G2000 clients and co-create with leaders in strategy, industry experts, and enterprise function practitioners.
Matching Summary
Join a team of SONG consultants who solve customer-facing challenges at clients spanning sales, service and marketing to accelerate business change.
Skills & Requirements
Must-have
Google CCAI suite expertise
Dialogflow CX and Agent Assist
CX solution design and implementation
Contact Center as a Service (CCaaS) migration
Design thinking workshops
Stakeholder expectation management
Nice-to-have
Conversational AI experience
Agile delivery process
Pre-sales activities
Industry research and market trends
Boundaryless collaboration
Key Requirements
5+ years of experience
Google CCAI solutions experience
CX & contact center architecture understanding
Experience with business stakeholders across geographies