Lead research and strategy for Service Cloud Adoption, acting as the bridge between product innovation and customer realization
Job Summary
Lead research and strategy for Service Cloud Adoption, acting as the bridge between product innovation and customer realization.
Synthesize insights into strategic recommendations that influence Product, Customer Success, and Digital teams to move from high-touch to high-scale digital guidance.
This role offers a chance to shape how leading companies transform their customer service and empower the field with data-backed playbooks.
Matching Summary
Lead research and strategy for Service Cloud Adoption, acting as the bridge between product innovation and customer realization.
Salary
Base: $150,100 - $227,000 annually; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program
Skills & Requirements
Must-have
Service Cloud Adoption Strategy
Customer Success Program Execution
Service Operations Metrics Fluency
Cross-functional Collaboration
Product Innovation Bridge
Nice-to-have
Passion for innovation
Future of customer success
AI-driven customer experiences
Agentic era transformation
Key Requirements
8+ years in Management Consulting, Strategy, or Customer Success