Mortuary Office Specialist

Service Corporation International

Whittier, CA, US
Base: $20.00ph - $24.50ph; bonus/equity: not speci...
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Handle emotionally distraught customers with compassion
Complete and distribute death certificates accurately
Obtain doctor information and embalming permissions
** Service Corporation International is seeking a Mortuary Office Specialist in Whittier, CA, focused on providing compassionate customer service during sensitive situations related to death and funerals. The role includes handling first calls, managing documentation, and ensuring compliance with regulations while maintaining professionalism. **

Job Summary

  • The role involves taking first calls from emotionally distraught families and dispatching removal teams with professionalism and compassion.
  • Employees must ensure the accurate completion, mailing, and filing of Death Certificates in strict accordance with state and federal regulations.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and an Employee Assistance Program.

Matching Summary

Match Score: 75

** Service Corporation International is seeking a Mortuary Office Specialist in Whittier, CA, focused on providing compassionate customer service during sensitive situations related to death and funerals. The role includes handling first calls, managing documentation, and ensuring compliance with regulations while maintaining professionalism. **

Salary

Base: $20.00/hr - $24.50/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) match, EAP

Skills & Requirements

Must-have

  • Handle emotionally distraught customers with compassion
  • Complete and distribute Death Certificates accurately
  • Obtain doctor information and embalming permissions
  • Maintain compliance with state and federal laws
  • Work weekends, holidays, and 24/7 call center shifts

Nice-to-have

  • Bilingual communication skills
  • Knowledge of Mortuary or Cemetery industry
  • Friendly, warm, and approachable manner
  • Experience navigating HMIS software systems
  • Ability to multitask during high call volume

Key Requirements

  • High School Diploma or GED required
  • Valid CA Driver's License with clean record
  • Customer service experience required
  • 3 years business experience preferred
  • Typing speed of 40 wpm required

Work Rights

Not specified

Tailored Resume

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