Senior Manager/Manager, Hospitality Learning & Development

RESORTS WORLD AT SENTOSA PTE. LTD.

Sentosa Island, Singapore
Not specified (assumed hybrid based on industry norms).
5-10 years hospitality training experience
F&b service excellence standards
Structured learning program design
The Senior Manager/Manager, Hospitality Learning & Development position at Resorts World at Sentosa involves leading training and enhancing service excellence for dining concepts within an integrated resort. The role emphasizes improving F&B service standards and guest experiences through structured learning programs while collaborating with various stakeholders

Job Summary

  • This role leads training and service excellence across a portfolio of dining concepts within an integrated resort environment.
  • The incumbent is responsible for establishing, reviewing, and standardizing service SOPs while ensuring consistency across different dining formats.
  • The position requires partnering with Corporate L&D to reinforce organizational culture, service mindset, and brand values across F&B teams.

Matching Summary

Match Score: 85

The Senior Manager/Manager, Hospitality Learning & Development position at Resorts World at Sentosa involves leading training and enhancing service excellence for dining concepts within an integrated resort. The role emphasizes improving F&B service standards and guest experiences through structured learning programs while collaborating with various stakeholders.

Skills & Requirements

Must-have

  • 5-10 years hospitality training experience
  • F&B service excellence standards
  • Structured learning program design

Nice-to-have

  • ACTA or equivalent training certification
  • Cross-cultural awareness
  • Strong business acumen

Key Requirements

  • Degree or Diploma in Hospitality
  • Minimum 5-10 years experience in F&B training
  • Experience delivering stand-up training programs

Work Rights

Not specified

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