Manage and develop existing and new products and/or services, owning related customer and colleague journeys to drive change and make key decisions in the product lifecycle
Job Summary
Manage and develop existing and new products and/or services, owning related customer and colleague journeys to drive change and make key decisions in the product lifecycle.
Develop customer-level strategies and solutions, acting as a Subject Matter Expert to guide stakeholders on product application and service strategy.
Focus on technology transformation and shape end-to-end customer journeys for customers experiencing financial difficulty, defining support and solutions available to them.
Matching Summary
Manage and develop existing and new products and/or services, owning related customer and colleague journeys to drive change and make key decisions in the product lifecycle.
Skills & Requirements
Must-have
Financial Assistance Lifecycle Strategy
product strategy and execution
customer journey development
regulatory compliance and risk management
agile principles
stakeholder management up to Director level
Nice-to-have
technology transformation
data analysis and creative problem-solving
collaboration and influencing skills
Barclays Values and Mindset
Key Requirements
Experience in collections and recoveries/Financial Assistance
Experience in project delivery end to end
Experience building robust business cases
Experience working in regulatory and compliance environment