Service Advisor

Greiner Ford

Albany, NY, United States
Estimated annual earnings: $60,000-$100,000; bonus...
Initiating automotive services and repairs
Customer communication and liaison
Developing repair estimates
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Lithia offers competitive pay, medical, dental and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, a 401(k) retirement plan, employee stock purchase plan, and more.

Matching Summary

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Salary

Estimated Annual Earnings: $60,000-$100,000; Bonus/Commission: Mentioned as part of actual pay; Benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Customer communication and liaison
  • Developing repair estimates
  • Preparing repair orders
  • Administering manufacturer warranty

Nice-to-have

  • Team player focused on customer service
  • Basic mechanical understanding
  • Earning customers for life

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Acceptable driving record and valid driver's license
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter