Card Fraud Analyst

Commonwealth Bank of Australia

Sydney, New South Wales, Australia
Hybrid
Handling inbound and outbound calls
Exceptional customer service
Detection analysis on events
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected

Job Summary

  • The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
  • This is a phone-based customer service role supporting customers who are victims of Card Fraud and Scams, delivering excellent customer service and innovation.
  • Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when managing high volumes of customer interactions.

Matching Summary

The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.

Skills & Requirements

Must-have

  • Handling inbound and outbound calls
  • Exceptional customer service
  • Detection analysis on events
  • Identifying digital fraud trends
  • High volume call centre environment
  • Rotating roster work

Nice-to-have

  • Problem-solving and decision-making
  • Personal integrity and confidentiality
  • Think outside the box
  • Perform well in ambiguous environment

Key Requirements

  • Preferred experience in Financial Services
  • Demonstrated excellence in customer service
  • Ability to resolve basic customer complaints
  • Emotional resilience and calm under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter