We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities
Job Summary
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Conduct daily briefings and ensure that all pertinent information is well received by team members.
Ensure that front line staff complies with marketing techniques and maximizes sales.
Matching Summary
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Skills & Requirements
Must-have
excellent customer service skills
strong verbal and written communication
proven problem-solving skills
handle challenging situations calmly
keen attention to detail
strong organizational skills
proficiency in computer systems
hotel management software proficiency
knowledge of hotel operations
front office procedures knowledge
ability to work flexible hours
multilingual skills advantageous
team-oriented mindset
ability to multitask
prioritize in fast-paced environment
handling guest needs and complaints
inspecting front and back of house
ensuring staff compliance with marketing
checking billing instructions
monitoring guest credit
handling overbooking situations
ensuring safety and security policies
handling hotel emergencies
conducting night audit process
Nice-to-have
friendly and professional demeanor
support to grow and learn
work brings purpose to life
explore limitless possibilities
inclusive company
attract, recruit and promote diverse talent
Key Requirements
previous experience in hospitality or customer service preferred