This role serves as the strategic liaison between Professional Services and Production Services to drive enterprise-level support and service activities
Job Summary
This role serves as the strategic liaison between Professional Services and Production Services to drive enterprise-level support and service activities.
The position requires developing success plans that outline critical success factors and metrics while acting as a partner for customer business transformation.
Candidates will leverage deep knowledge of Workday products including AI integration to maximize customer value and identify expanded business opportunities.
Matching Summary
This role serves as the strategic liaison between Professional Services and Production Services to drive enterprise-level support and service activities.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive level stakeholder management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Functional domain expertise in Financials
High-level presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka with 50% office attendance