[쿠팡] 로켓배송 Cs 프로그램 매니저

Coupang Inc

Seoul, South Korea
On-site
Customer-centric policy development
Voc analysis for service improvement
Cross-functional business collaboration
Coupang Inc is seeking a Customer Service Program Manager for its Rocket Delivery service in Seoul, South Korea. The role involves managing customer service improvements, proposing programs based on customer feedback, and collaborating with business teams to enhance customer experiences

Job Summary

  • Coupang is driven by the mission to realize customer delight, leading innovation across the commerce industry with a focus on making customers' shopping, dining, and daily lives more convenient.
  • The role involves managing Rocket Delivery CS programs, developing policies and processes from a customer perspective to improve service, and analyzing customer feedback to propose new programs.
  • New service and project launches require proactive CS issue identification and escalation to ensure the best customer experience, with responsibilities including writing requirements and analyzing program effectiveness.

Matching Summary

Match Score: 85

Coupang Inc is seeking a Customer Service Program Manager for its Rocket Delivery service in Seoul, South Korea. The role involves managing customer service improvements, proposing programs based on customer feedback, and collaborating with business teams to enhance customer experiences.

Skills & Requirements

Must-have

  • Customer-centric policy development
  • VOC analysis for service improvement
  • Cross-functional business collaboration
  • System and process enhancement
  • Proactive CS issue resolution

Nice-to-have

  • Entrepreneurial spirit and initiative
  • Adaptability to change
  • Passion and commitment
  • Problem-solving mindset
  • Interest in exploring new perspectives

Key Requirements

  • 2 years of customer service experience
  • Customer service major or certification
  • Data analysis and project experience

Work Rights

Not specified

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