Team Leader: Complaints Resolution (collections)

ABSA

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Supervise and monitor team
Ensure client satisfaction
Meet service level agreements
** ABSA is seeking a Team Leader for Complaints Resolution in Collections to supervise a team and ensure client satisfaction while meeting service level agreements. The role includes coaching team members, managing performance, and handling complaints resolution processes. **

Job Summary

  • To supervise and monitor a team in ensuring the smooth running of the day to day service and client satisfaction to enable the team to meet contracted service level agreements.
  • Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems.
  • Take ownership of complaints allocated for investigation and resolution.

Matching Summary

Match Score: 75

** ABSA is seeking a Team Leader for Complaints Resolution in Collections to supervise a team and ensure client satisfaction while meeting service level agreements. The role includes coaching team members, managing performance, and handling complaints resolution processes. **

Skills & Requirements

Must-have

  • Supervise and monitor team
  • Ensure client satisfaction
  • Meet service level agreements
  • Manage team performance
  • Handle escalated complaints

Nice-to-have

  • Empowering Africa's tomorrow
  • African group
  • Reset our future and shape our destiny

Key Requirements

  • 3-4 Years general experience
  • 1-2 Years experience in leadership
  • National Diploma or NQF level 6

Work Rights

Not specified

Tailored Resume

Cover Letter