Hr Operations / Advice & Guidance Senior Specialist

Astrazeneca

Hr policies and processes
Workday data accuracy
Servicenow ticketing tool
Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of HR policies and processes

Job Summary

  • Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of HR policies and processes.
  • Manage and utilize all supported channels (phone, email, case management, employee self-service portal, chat feature, postal mail) to ensure timely responses and ensure achievement of internal service level agreements.
  • A high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines.

Matching Summary

Responsible for providing a trusted and quality HR advisory service by resolving low to medium complexity HR queries and issues in respect of HR policies and processes.

Skills & Requirements

Must-have

  • HR policies and processes
  • Workday data accuracy
  • ServiceNow ticketing tool
  • Handle inbound HR inquiries
  • Maintain confidential information
  • Payroll data input

Nice-to-have

  • Science-led patient-focused company
  • Drive change challenge norm
  • Global community strong network
  • Unstoppable drive to learn
  • Problem-solvers by nature
  • Positive engaging customer experience

Key Requirements

  • University degree
  • Advanced English and Turkish
  • Minimum 1 year HR experience
  • HR Service Center or payroll experience
  • Ability to prioritize and multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter