Customer Success Manager

360learning

Remote
Remote
Client success management
Project management skills
Client relationship management
360learning is seeking a Customer Success Manager to support their clients in the German market, focusing on the successful implementation and ongoing use of their collaborative learning software. The role involves project management during software launches and ensuring client satisfaction and contract renewals through strategic support

Job Summary

  • You will play a crucial role in ensuring the region’s success through our clients’ success.
  • You will ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available.
  • You will ensure the business impact of our solution in line with the client’s business objectives.

Matching Summary

Match Score: 85

360learning is seeking a Customer Success Manager to support their clients in the German market, focusing on the successful implementation and ongoing use of their collaborative learning software. The role involves project management during software launches and ensuring client satisfaction and contract renewals through strategic support.

Skills & Requirements

Must-have

  • client success management
  • project management skills
  • client relationship management
  • contract renewal coordination
  • business impact analysis

Nice-to-have

  • collaborative learning software
  • digital training strategy
  • cross-functional team collaboration
  • European market experience

Key Requirements

  • experience in customer success
  • experience in project management
  • experience in German market

Work Rights

Not specified

Tailored Resume

Cover Letter