Job Summary

• As a Lead Digital Operations Support Analyst, you will provide high-impact support and problem resolution for specific digital products—helping customers successfully adopt new capabilities, navigate upgrades, and resolve technical issues quickly and professionally.
• You will work across teams to strengthen customer support standards, elevate troubleshooting effectiveness, and improve product reliability through structured issue analysis and clear communication.
• Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

Salary

$128,470.00 - $208,770.00; Not specified; Medical, dental, and vision benefits*

Skills & Requirements

Key Requirements

• Bachelor's degree
• End-to-end order process experience
• Strong understanding of Caterpillar’s order management workflows

Work Rights