Hospitality Services Lead

Service Corp

Whittier, CA, US
Base: $21.00ph - $25.00ph; bonus/equity: not speci...
**
3+ years high-volume compassionate customer service
Lead or supervisory experience required
Ability to work in heavy grief atmosphere
** The Hospitality Services Lead position at Service Corp in Whittier, CA, is a hands-on role focusing on managing front-of-house operations and providing compassionate service to families during difficult times. The ideal candidate should possess strong customer service skills, team leadership experience, and the ability to maintain a professional demeanor in a challenging emotional environment. **

Job Summary

  • The role is a hands-on position responsible for supporting front-of-house functions and maintaining a compassionate service environment for grieving families.
  • Candidates must demonstrate the ability to remain positive and composed while working in an atmosphere heavy with grief and sad emotions.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid sick leave.

Matching Summary

Match Score: 75

** The Hospitality Services Lead position at Service Corp in Whittier, CA, is a hands-on role focusing on managing front-of-house operations and providing compassionate service to families during difficult times. The ideal candidate should possess strong customer service skills, team leadership experience, and the ability to maintain a professional demeanor in a challenging emotional environment. **

Salary

Base: $21.00/hr - $25.00/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) match, Sick Leave

Skills & Requirements

Must-have

  • 3+ years high-volume compassionate customer service
  • Lead or supervisory experience required
  • Ability to work in heavy grief atmosphere
  • Frequent standing up to 6 hours per day
  • Lift up to approximately 40lbs
  • Flexible schedule availability required

Nice-to-have

  • Experience in mortuary or cemetery operations
  • Previous reception experience helpful
  • Bilingual capabilities preferred
  • HMIS system familiarity
  • Cultural sensitivity to diverse community
  • Warmth, compassion, and empathy

Key Requirements

  • Some college education preferred
  • CFDA Arranger's Test or equivalent certification
  • 3+ years in high-volume customer service
  • Prior lead/senior or supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter