The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring activities by evaluating customer interactions
Job Summary
The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring activities by evaluating customer interactions.
This role supports training and compliance activities related to the Order-to-Cash process and assists with performance-related initiatives by collecting and analyzing data.
The annual base salary for this position ranges from $79,400.00 to $132,400.00, with eligibility for participation in Pfizer’s Global Performance Plan with a bonus target of 7.5% of the base salary.
Matching Summary
The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring activities by evaluating customer interactions.
Salary
Base: $79,400.00 - $132,400.00; Bonus/Equity: 7.5% bonus target; Benefits: 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage
Skills & Requirements
Must-have
Evaluate customer interactions
Provide coaching and feedback
Analyze team efficiency
Conduct new hire orientations
Develop training programs
Collaborate with management
Design and distribute reports
Nice-to-have
Proactive and self-motivated
Commitment to continuous improvement
Excellent organizational skills
Excellent time management skills
Excellent communication skills
Key Requirements
Bachelor's degree with at least 2 years of experience OR master's degree OR associate degree with 6 years of experience OR HS diploma with 8 years of experience
Experience in a Customer Service or healthcare environment
Good knowledge of MS 365 Office
Experience in SAP / Order to Cash environment
Bilingual in Spanish
Work Rights
Must have permanent work authorization in the United States