Video Operations Support Specialist 2

Comcast

Base: $70,511.76 - $105,767.64; bonus: eligible fo...
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Proficient in microsoft office suite
Experience with video technology
Basic understanding of metadata
** Comcast is seeking a Video Operations Support Specialist to enhance the delivery of Video on Demand services. This fully remote role focuses on tracking, forecasting, and improving operational performance while ensuring high customer satisfaction. **

Job Summary

  • This role supports the Video on Demand asset delivery platform to ensure world-class service levels in content delivery.
  • The position requires resolving critical issues that may jeopardize service and escalating them to management or third parties as needed.
  • Comcast offers comprehensive benefits including medical and dental coverage, a 401(k) savings plan, and free digital TV and internet for employees.

Matching Summary

Match Score: 75

** Comcast is seeking a Video Operations Support Specialist to enhance the delivery of Video on Demand services. This fully remote role focuses on tracking, forecasting, and improving operational performance while ensuring high customer satisfaction. **

Salary

Base: $70,511.76 - $105,767.64; Bonus: Eligible for non-sales bonus; Benefits: Medical, Dental, 401(k), PTO, Life Milestones

Skills & Requirements

Must-have

  • Proficient in Microsoft Office Suite
  • Experience with video technology
  • Basic understanding of metadata
  • Knowledge of CableLabs specifications
  • Flexible work hours including nights
  • Participation in on-call rotations

Nice-to-have

  • Excellent written and verbal communication skills
  • Independent judgment and discretion
  • Ability to lead client calls
  • Proactive issue resolution
  • Informal staff training experience

Key Requirements

  • Bachelor's Degree preferred
  • 2-5 years relevant professional experience
  • Must be able to work variable schedules

Work Rights

Not specified

Tailored Resume

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