Machine Technical Services Representative

Caterpillar UK

Arkansas, US
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Dealer product problem management
Technical aptitude
Strong decision making
This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers

Job Summary

  • This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.
  • You will drive and support the Dealer Product Problem Management process, including proactively identifying and resolving complex technical product issues, failure analysis, and communicating with engineering.
  • The role requires frequent travel to dealer locations (50-70%) in Arkansas, Louisiana, and Mississippi, with the selected candidate required to reside in territory.

Matching Summary

This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Dealer Product Problem Management
  • technical aptitude
  • strong decision making
  • customer service skills
  • construction equipment experience
  • effective communication

Nice-to-have

  • product support experience
  • quality and/or engineering roles
  • work independently
  • consulting skills

Key Requirements

  • Extensive problem solving skills
  • Extensive service excellence and customer focus
  • Extensive product technical knowledge
  • Construction equipment/heavy machinery experience
  • Effective communication skills
  • Reside in territory

Work Rights

Not specified

Tailored Resume

Cover Letter