Customer Service Advisor

Capita Ireland

Little Island, Ireland
Base: € 29 432,00 py; bonus/equity: not specified;...
Hybrid
Handle high volumes of customer queries
Deliver a positive service experience
Navigate multiple systems
Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries

Job Summary

  • Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries.
  • Handle a high volumes of customer queries telephonically, up to 60 calls per day.
  • You’ll join a team where successes are celebrated and your ideas are heard.

Matching Summary

Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries.

Salary

Base: € 29 432,00 per annum; Bonus/Equity: Not specified; Benefits: 22 days holidays plus the opportunity to purchase additional leave, access to Wrkit, Eyecare vouchers, Capita pension scheme, Employee Assistance Programme, life Assurance, Benefit cycle2work scheme

Skills & Requirements

Must-have

  • Handle high volumes of customer queries
  • Deliver a positive service experience
  • Navigate multiple systems
  • Accurately record contact interactions
  • Advanced computer skills
  • Data entry

Nice-to-have

  • Build sustainable relationships
  • Proactive attributes
  • Career aspirations
  • Friendly and dedicated team

Key Requirements

  • Previous customer service experience
  • High levels of attention to detail
  • Strong communication skills
  • Excellent organisational skills
  • Work to stringent SLAs and KPIs
  • Microsoft suite and Excel proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter