Services Coordinator - Waygate Technology

Baker Hughes

Japan
Not specified; not specified; comprehensive privat...
Fully remote
Minimum 5 years customer service experience
Mandatory hands-on sap experience
Fluency in japanese language required
Baker Hughes is seeking a Services Coordinator for their Waygate Technologies Team in Japan, who will be responsible for managing after-sales service delivery and ensuring customer satisfaction. The ideal candidate will possess a bachelor's degree, have at least five years of experience in customer service or service coordination, and demonstrate proficiency in Japanese and English

Job Summary

  • This role serves as the primary contact for customers and channel partners regarding service inquiries and spare parts across domestic and international markets.
  • The Services Coordinator is responsible for coordinating on-site service visits, managing Service Agreements, and performing SAP order processing including quotes and billing.
  • Baker Hughes offers comprehensive benefits including contemporary work-life balance policies, private medical care, and tailored financial programs.

Matching Summary

Match Score: 85

Baker Hughes is seeking a Services Coordinator for their Waygate Technologies Team in Japan, who will be responsible for managing after-sales service delivery and ensuring customer satisfaction. The ideal candidate will possess a bachelor's degree, have at least five years of experience in customer service or service coordination, and demonstrate proficiency in Japanese and English.

Salary

Not specified; Not specified; Comprehensive private medical care, life insurance, disability programs, and tailored financial programs included

Skills & Requirements

Must-have

  • Minimum 5 years customer service experience
  • Mandatory hands-on SAP experience
  • Fluency in Japanese language required

Nice-to-have

  • Experience with SFDC or ServiceMax preferred
  • Strong understanding of QTC process
  • Ability to work independently and collaborate

Key Requirements

  • Bachelor's degree required
  • 5+ years in customer service or coordination
  • Business level English proficiency

Work Rights

Must be a resident of Japan (live in country)

Tailored Resume

Cover Letter