Valeo is seeking a Customer Quality Engineer to serve as the primary liaison for customers regarding quality issues, ensuring effective complaint management and root cause analysis. The role emphasizes collaboration across departments to enhance customer satisfaction and drive continuous improvement in quality performance
Job Summary
Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness.
Lead and coordinate cross-functional teams to investigate the root causes of customer-reported defects and field failures.
Collaborate with project teams during New Product Introduction (NPI) to ensure all customer-specific quality requirements (CSRs) are understood and integrated into the manufacturing process.
Matching Summary
Match Score: 85
Valeo is seeking a Customer Quality Engineer to serve as the primary liaison for customers regarding quality issues, ensuring effective complaint management and root cause analysis. The role emphasizes collaboration across departments to enhance customer satisfaction and drive continuous improvement in quality performance.
Skills & Requirements
Must-have
Customer complaint management
Root cause analysis
Corrective and preventive actions
Customer communication
Performance monitoring
New Product Introduction support
Nice-to-have
Champion continuous improvement
Foster collaborative partnership
Key Requirements
3-5 years of experience in quality engineering
Bachelor's degree in Engineering
Proficiency in structured problem-solving methodologies
Strong knowledge of core quality tools
Excellent communication skills
Lean Six Sigma Green Belt or Black Belt certification