As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development
Job Summary
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development.
You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables, and deliver exceptional customer outcomes.
PointClickCare is a leading health tech company empowering employees to push boundaries and innovate, recognized by Forbes and honored as one of Canada’s Most Admired Corporate Cultures.
Matching Summary
As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization, offering opportunities for growth and development.
Skills & Requirements
Must-have
Troubleshoot technical issues
Network protocols and debugging tools
RDBMS, APIs, SSO/MFA, OAuth, OpenID
Web-based software applications support
Leverage AI for support workflows
Nice-to-have
Continuous improvement culture
Growth mindset
Translate complex technical concepts
Healthcare domain knowledge
Key Requirements
Post-secondary diploma or degree in Information Technology
Experience with HL7 and XML
Familiarity with diagnostic tools like Kibana, AppDynamics
Previous experience in a technical support role is an asset